Processes in e-Government - A Holistic Framework for Modelling Electronic Public Services
نویسندگان
چکیده
Recently, process modelling and process reorganisation have been recognised as being of utmost importance for making e-government implementations success. Due to the high complexity of governmental processes and organisational structures, appropriate modelling methodologies and tools are, however, not really available yet. In our contribution, we describe the needs for a comprehensive Business Process Management methodology and toolkit targeted for the public sector. We present a solution to support public administrations in the reorganisation and re-engineering of administrative processes towards online service provision.
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تاریخ انتشار 2003